Plain-English summary: We run services that handle your data and your clients' data. We collect only what we need to deliver each product. We do not sell your data or your clients' data to anyone, ever.
Radar Commerce ("Radar Commerce," "we," "us," or "our") builds focused software tools for digital agencies, available at radarcommerce.com. Our current products are Radar Monitor (Shopify store monitoring) and Radar Preflight (client asset collection). Additional products may be added in future.
This Privacy Policy explains how we collect, use, and protect personal information when you use our website, platform, or any of our products and services (collectively, "Services").
If you connect a Shopify store via OAuth (available on Radar Monitor paid plans), we receive an access token scoped to the permissions you approve during the OAuth flow. We request only the minimum scopes necessary to deliver the Service.
We use the information we collect to:
We do not use your data to train machine learning models, sell to advertisers, or share with data brokers.
To deliver monitoring, our systems periodically make automated HTTP requests to the Shopify store URLs you configure. These checks access publicly accessible storefront HTML, the /products.json and /cart/add.js endpoints to verify checkout availability, and SSL certificate metadata. We generate snapshots containing response codes, response times, speed scores, a structural hash of the storefront, SSL status, and checkout availability. We do not store full page HTML.
Monitoring snapshots are retained according to your plan: Free plan — 7 days; Pro plan — 30 days; Agency plan — unlimited.
If you are an agency using Radar Monitor to manage client stores, you are responsible for ensuring you have the right to monitor those stores and, where applicable, to inform your clients about the monitoring. We process this data on your behalf as a data processor.
To deliver Preflight, we store project configurations, template definitions, client email addresses associated with projects, and files uploaded by your clients through portals you create. Files are stored in Amazon S3 and are accessible only by you (the agency account holder) and us for the purpose of delivering the Service.
Uploaded files are retained for the lifetime of the associated project. When you delete a project, associated files are queued for deletion within 30 days. Files are also deleted when you close your account.
When your clients upload files through a Preflight portal, they are doing so at your direction. You are the data controller for that client data. We process it on your behalf as a data processor and do not use it for any purpose other than delivering the Service to you.
We do not sell your personal information. We share data only in these limited circumstances:
All service providers are contractually bound to process data only as we instruct and to maintain appropriate security standards.
We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If Radar Commerce is acquired, merges with another company, or transfers substantially all of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before any such transfer and before your information becomes subject to a different privacy policy.
We use a minimal set of cookies:
We do not use third-party advertising cookies, tracking pixels, or cross-site analytics. We do not use Google Analytics or Facebook Pixel on our dashboard.
Our public marketing pages (radarcommerce.com) may use basic, privacy-respecting analytics. If we add any analytics tools, we will update this section and provide opt-out options.
We retain your account data for as long as your account is active. If you close your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes (for example, billing records for up to 7 years in some jurisdictions).
Monitoring snapshots (Radar Monitor) are deleted on the schedule described in Section 4. Store events are retained for the lifetime of your account. Uploaded files (Radar Preflight) are retained for the lifetime of the associated project and deleted when you delete the project or close your account.
We take security seriously:
Secure and HttpOnly.No method of data transmission or storage is 100% secure. If you believe your account has been compromised, please contact us immediately at contact us.
Depending on where you are located, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at contact us. We will respond within 30 days. We may need to verify your identity before fulfilling a request.
If you are located in the European Economic Area, United Kingdom, or California, you may also have the right to lodge a complaint with your local data protection authority.
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly. If you believe we have collected information from a minor, please contact us at contact us.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Your continued use of the Service after changes take effect constitutes acceptance of the updated policy. If you do not agree with the changes, you may close your account before the effective date.
For privacy-related questions, data requests, or concerns, please get in touch. For security issues, include "Security" in your message subject.